Architecture school taught me systems thinking. Not buildings — systems.
Miami University, class of 2009. Been in Pittsburgh ever since, designing
the operational infrastructure that lets businesses scale without breaking.
15+ years. Same throughline every time: a business knows what it does,
but the way it gets work done doesn't scale. So I build the system.
Operations, marketing ops, credentialing, governance — the parts that
decide whether you grow or stall.
The current edge is AI. Workflows that used to need headcount can run on
automation if you design them right. That's where I come in. Fractional COO,
project lead, or part-time embed — whatever the shape, the deliverable is
the same: ops that work without you in every meeting.